QVC UK: Covid-19 update - Tuesday 22 December

We are continuing to monitor the evolving COVID-19 (Coronavirus) situation and the health and safety of our team, suppliers, customers and guests is our number one priority.

If you have any questions or concerns about how the latest government advice affects you and your function, please contact your leader as soon as possible. 

You can also find the latest team member FAQs on TeamLinq.

Thank you.

QVC UK: Covid-19 update - Tuesday 8 December

We are continuing to monitor the evolving COVID-19 (Coronavirus) situation and the health and safety of our team, suppliers, customers and guests is our number one priority.

If you have any questions or concerns about how the latest government advice affects you and your function, please contact your leader as soon as possible. You can also find the latest team member FAQs on TeamLinq.

Thank you.

QVC UK: Covid-19 update - Friday 30 October

We are continuing to monitor the evolving COVID-19 (Coronavirus) situation and the health and safety of our team, suppliers, customers and guests is our number one priority.

From Monday 28 September, all team members and guests are required to wear masks/face coverings within our buildings. Please read the guidance available on TeamLinq.

If you have any questions or concerns about how the new government advice affects you and your function, please contact your Leader as soon as possible.

Thank you.

Update: Tuesday 29 September – COVID-19 face mask/covering guidelines

We are continuing to monitor the evolving Coronavirus (COVID-19) situation and the health and safety of our team, suppliers, customers and guests is our number one priority.

From Monday 28 September, all team members and guests are required to wear masks/face coverings within our buildings. Please read the guidance available on TeamLinq.

If you have any questions or concerns about how the new government advice affects you and your function, please contact your Leader as soon as possible.

Thank you.

Update: Tuesday 15 September - Coronavirus

We are continuing to monitor the evolving Coronavirus (COVID-19) situation and the health and safety of our team, suppliers, customers and guests is our number one priority.

If you have any questions or concerns about how the new government advice affects you and your function, please contact your Leader as soon as possible.

You can also find an update on the government 'watch list' and the latest frequently asked questions on TeamLinq.

Thank you.

Update: Tuesday 1 September - Coronavirus

We are continuing to monitor the evolving Coronavirus (COVID-19) situation and the health and safety of our team, suppliers, customers and guests is our number one priority.

If you have any questions or concerns about how the new government advice affects you and your function, please contact your Leader as soon as possible.

You can also find the latest frequently asked questions on TeamLinq or via your Leader.

Thank you.

Update: Thursday 6 August: Coronavirus

We are continuing to monitor the evolving Coronavirus (COVID-19) situation and the health and safety of our team, suppliers, customers and guests is our number one priority.

If you have any questions or concerns about how the new government advice affects you and your function, please contact your Leader as soon as possible.

You can also find the latest frequently asked questions on TeamLinq or via your Leader.

Thank you.

Update for furloughed Order Entry team members

Update for furloughed Order Entry team members: To receive a copy of the QVC UK wellbeing newsletter please contact your Leader or email KN-HR.ADMIN@QVC.COM and confirm the email address you wish to receive the newsletter.

Update for furloughed Order Entry team members

Update for furloughed Order Entry team members: If you are an Order Entry team member and have been furloughed, your Team Leader will be in contact with you to provide an update over the coming days, if they haven't already done so.

Please continue to check the Business Continuity blog here and/or call the hotline 0800 316 0227 for any updates, as well as keeping in contact with your Leader for support.

Important update for Order Entry team members

Important update for Order Entry team members: Please contact your Team Leader as soon as possible. 

Update Tuesday 24 March 2020: Coronavirus

We are continuing to monitor the evolving Coronavirus (COVID-19) situation, and the health and safety of our team, suppliers, customers and guests continue to be our number one priority.

If you have any questions/concerns about how the new government advice affects you and your function, please contact your leader as soon as possible.

Thank you.

From Richard Davies to all team members: Update on technology issues

The Technology team is committed to getting equipment to everyone who needs it as quickly as possible. While we have made positive progress to date, we are aware of challenges with remote access in relation to the three main issues listed below.

I want to reassure you that we have multiple teams - the Global IT team and the Helpdesk, actively addressing all reported issues as quickly as we can, and I’ll update you on progress as it’s made. While we’re working on this, please follow the guidance below.

Citrix and Multi-Factor Authentication (MFA)

We are aware of intermittent issues with Citrix including the new Citrix MFA solution that has been installed for use on home PCS and Acer laptops, an example error message is below. The advice is to keep trying as it may take a number of attempts before you are successfully logged on. We have team members actively working with suppliers to find a solution to this. If your issues persist, please contact the IT Service Desk.

Outlook and Skype

Outlook and Skype users are having issues getting access due to constant password requests. A team is dedicated to resolving this known issue and is actively working on it now, please let the IT Service Desk know if you have this issue.

RSA tokens

Some team members are reporting issues connecting with a corporate laptop and RSA token. Please retry and inform the IT Service Desk if the issue persists.

Due to the unprecedented number of requests we’re receiving, please support the Technology team members within the building by only escalating critical issues to them and continue to use the IT Service Desk for support. We are having to prioritise requests but we endeavour to resolve as many issues as we can. To ensure the team can do this, my ask of those team members who are still office-based would be to not visit the team at their desks as this is taking them away from their critical activities.

Thank you for your continued patience and support.

Posted at 13:31pm GMT